Right Of Withdrawal

Art.1 In accordance with Art. 9 of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, the Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 (fourteen) calendar days from:

• for Products (goods) purchased on the Site, from the day of receipt by the Customer and in the case of non-delivery due to the absence of the customer, starting from the first delivery attempt by the forwarder in charge;
• for services (for example: Discount Coupon Codes), from the day of the conclusion of the contract, ie from the sending of the Customer’s order to the Seller’s systems and consequent digital delivery of the service.

The right of withdrawal is correctly exercised within the withdrawal period referred to in Article 11 of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 if the communication relating to the exercise of the right of withdrawal is sent by the Customer before the withdrawal period expires.

Art.2 Pursuant to Article 11 of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, the Customer may withdraw from the contract concluded with the Seller by sending the Seller an explicit declaration of exercising the right of withdrawal from the contract , by exclusively adopting the downloadable form at this LINK referred to in Annex 1, lett. B of Directive 2011/83 / EU using, at its choice, one of the following methods:

• Mail the explicit statement of right of withdrawal to returns@juliecassel.com
• Request via Web through the form on the page “RETURN OR CANCELLATION FORM“

Upon receipt of the declaration of withdrawal, the Seller immediately communicates to the Customer, by e-mail, a confirmation of receipt of the withdrawal exercised, which will be followed, following the investigations, by a further e-mail of acceptance or refusal of the withdrawal, depending on the occurrence or failure to comply with the methods and terms for exercising this right indicated below. The above information and instructions are also described in our “RETURNS & REFUNDS POLICY” page.

Art.3 Pursuant to Article 14 of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, once the withdrawal from the contract has been exercised, the Customer is required to return the Products via a courier chosen by him, sending them to the Seller without undue delay and in any case within 14 (fourteen) days from the date on which it communicated to the Seller its decision to withdraw from the contract. The deadline is met if the Customer sends back the Products before the expiry of the period of 14 (fourteen) days. The costs of returning the Products to the Seller are entirely borne by the Customer, as well as the latter’s responsibility in case of loss or damage to the Products during transport, which is due to a negligent choice of the courier in charge of the shipment. and / or the shipping methods. Therefore, it is suggested to appoint particularly reliable couriers and to use shipping methods with tracking.

Art.4 In addition to the terms and methods described in the previous points 1, 2, 3, the right of withdrawal is understood to be correctly exercised if the following conditions are also fully respected:

• the Products must not have been used, worn, washed or altered in any way;
• the Products are delivered to the Customer with an identification and disposable tag: it must still be present, well preserved and, in the case of disposable seals, attached in the original position;
• the Products must be returned in their original packaging, if it is disposable it must not have been opened and must still be well sealed;
• the Products must still have all the original labels, packaging and accessories (dust bags, hangers, clothing covers, temples, wrappers, etc.) received with the order;
• the Products must not be damaged;
• the Products must not have already been subject to replacement and / or size change;
• the Products must be returned by courier, or delivered directly to the physical store indicated by the Seller, within 14 (fourteen) days from receipt of the item;

in the case of Products shipped from a country outside the European Union, the import duties and taxes in Italy must be paid in advance by the Customer.

Art.5 Pursuant to Article 16 of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, the right of withdrawal is also excluded in the event that the Customer has purchased tailor-made or customized products, or products sealed which cannot be returned for hygienic or health protection reasons and which have been opened after delivery.

Art.6 If, upon adequate verification by the Seller, the right of withdrawal has been exercised following the methods and terms indicated above, the Seller will send the Customer, via e-mail, the acceptance of the withdrawal and the Products thus returned and, subsequently, to reimburse any price already paid, with the exception of extra services requested (express shipments, gift packages); any import taxes; customs duties and any other amount not included in the sale price, in the shortest possible time and, in any case, within 14 (fourteen) days of receipt of the return of the product, as described in detail above.

Art.7 In case of reimbursement, the Customer can choose between two different methods, to be communicated to the Seller in response to his e-mail accepting the withdrawal exercised or by selecting the preference through the form downloadable from the site at the following LINK:

• Voucher: a discount code corresponding to the price of the returned Products will be sent to the Customer, net of any import taxes, customs duties and any other amount not included in the sale price. This Voucher can be used within 360 (threehundredandsixty) days from the time of issue in a single solution for an order that has a value equal to or greater than the refund and for products not in promotion;
• Refund of payment: for orders paid with PayPal or Credit Card, the refund, net of any import taxes, customs duties and any other amount not included in the sale price, takes place on the account / Credit Card from which the payment originated, according to timelines over which the Seller has no control power, since these are procedures that are the exclusive responsibility of PayPal or the bank issuing the Credit Card. In the case of payment by bank transfer, the amount will be returned to the original current account by bank transfer: times may vary according to the bank and it may take up to 5-6 working days from the time the refund is made so that the amount is credited to the customer’s current account.

Art.8 If the Customer does not comply with the methods and terms for exercising the right of withdrawal referred to in Articles 1 and 2, he will not be entitled to a refund of the sums already paid to the Seller, who will communicate via e-mail the failure acceptance of the return; in this case, within 14 (fourteen) days of receiving the Seller’s e-mail, the Customer may request to receive the Products again, at their own expense, in the state in which they were returned to the Seller. In case of refusal by the Customer, the Seller may keep the Products, in addition to the price already paid for their purchase.

Art.9 In any case, the Seller cannot be held responsible for:

• any delays in reimbursement attributable to the Customer (if he had not communicated preferences for the reimbursement and / or had communicated incorrect coordinates), banking institutions, payment circuits and / or third parties;
• Products returned in error, or damaged or not returned due to the responsibility of the shipper or attributable to third parties.

Art.10 With the exercise of the right of withdrawal, the Customer is not entitled to any change (size, color, article, etc.) of Products.

Art.11 The Right of Withdrawal cannot be exercised by the Customer who purchases the Products by entering their VAT number for the issue of a commercial invoice. Pursuant to Article 2 paragraph 1 of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, the natural or legal person who acts in the exercise of his / her business activity is defined as a professional and not a final consumer, commercial, artisanal or professional, or an intermediary.

Last Updated 05 September 2022