Dispute Resolution

If you are a Consumer, we remind you that the European online dispute resolution (ODR) platform made available by the European Commission has been established.

For more information on how to contact the European ODR Platform for the out-of-court resolution of any disputes that may arise in relation to purchases made on our Site, or if you wish to send a complaint and request a new out-of-court resolution procedure via the European ODR Platform, use the following link: https://ec.europa.eu/odr

For any further information, do not hesitate to contact our Customer Service at customerservice@juliecassel.com